Our Guarantee As professional florist FTD, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. It's always a pleasure to give commands to your personal attention. We consider each order as a commitment of total satisfaction to our customer. Whether you order the flowers yourself, or you receive as a gift, contact us immediately if you are not completely satisfied! Same day delivery guaranteed anywhere in Canada or the United States if the order is placed before 3 pm in the recipient's time zone, except holidays. All other orders are delivered the next day. Next day delivery guarantee for all other countries, Monday through Friday, except holidays, if the order is placed before 3 pm EST, subject to certain conditions. We also have a special delivery fee starting at 30$ for orders that have to be delivered at a certain place or time. Since we do not charge for local deliveries we can only deliver once. Re-deliveries will be charged extra. Please do not forget to double check the address and telephone numbers since we will not be responsible for a failed delivery due to insufficient or erroneous information. We deliver between 8:30am and 7pm. We do deliver for other times but will charge a special delivery fee to do so.